THE INSURANCE TRANSFORMATION

The insurance industry, no stranger to gauging risk, is facing of its most profound disruptions in decades. Articifial intelligence, machine learning, Internet of Things, blockchain, data analytics and other emerging technologies are enabling many startups to nip at parts of their businesses. Are you ready to transfrom your business?

ARTIFICIAL INTELLIGENCE AND INSURTECH

How does Internet of Things and AI impact the insurance industry as we know it?

1

INSURANCE AND CUSTOMER ENGAGEMENT

Learn why customer engagement needs to be one of the top focuses in insurance

2

INSURANCE TECHNOLOGY AND CLAIMS

How can we utilize emerging technologies to reduce claims and improve customer care

3

WHERE ARE WE GOING?

A CEO Discussion: Is the new insurance firm a tech firm or a firm of financial services?

4

THE TECH TRANSITION

The CxO Discussion: Manage the integration between new tech and legacy systems

5

INDUSTRY PARTNERSHIPS

How can the startup-carrier relationship develop as a symbiotic partnership?

6

Day 1

  • 08:00 - 09:00

Networking break
Welcome to Insurtech Insights Europe 2021, Europe’s Largest Insurtech Conference.

  • 09:00 - 09:45

Panel Discussion
Telematics is providing insurers with the capacity to be more proactive when it comes to dealing with their customers’ claims. With more data comes a greater understanding of each claimant’s individual circumstance which means a quicker, more personalised claims process. In this webinar, our experts will go through the latest developments in telematics and how insurers can seize the opportunities that they’re being provided with.

  • 09:00 - 09:45

Panel Discussion
To be announced

  • 09:45 - 10:05

Keynote
Data is one of the biggest issues currently affecting the world, let alone insurance, and the amount of data is growing exponentially. In 2020 the world hit 44 zettabytes of data (44 trillion gigabytes) and while insurance has made inroads into dealing with that information, it’s still a huge problem within the industry. This keynote will take you through the steps to properly managing your data so you can go back to your desk with a clear data strategy that puts those data nightmares to bed.

  • 09:45 - 10:30

Panel Discussion
Insurance isn’t the fastest moving industry in the world. Highly regulated and risk-averse, other industries are sometimes a little bit quicker on the uptake when it comes to new ideas, business models and techniques. In this session, we’ll speak to some industry experts as they describe what they’ve learned from other industries and how this has benefitted their businesses.

  • 10:30 - 11:15

Panel Discussion
IoT has huge potential to improve insurance across the value chain. But implementing change has brought up a few challenges: integration issues, ownership problems, managment crises to name but a few. So how can you successfully integrate IoT into your insurance business without falling into the trap? Our panel will go over some of the common mistakes of IoT integration and how you can avoid the pitfalls of getting IoT involved in your business.

  • 10:30 - 11:15

Panel Discussion
Climate-related issues are on the rise. There’s just no refuting it. Around the world, natural disasters are becoming more frequent and more severe (Hurricanes Michael and Florence in 2018 resulted in insured losss of over $10billion) and insurers can’t fail to address their impact. Our panel of experts will discuss the impact that climate-related events have had on their underwriting functions and how to effectively underwrite for future catastrophes.

  • 11:15 - 11:45

Networking Break
Network with over 4,000 executives, entrepreneurs, and investors.

  • 11:45 - 12:30

Panel Discussion
We all want operational excellence. But there are obstacles that get in the way. Silos, poor collaboration between stakeholders and regulation all pose a threat to the holy grail of operational excellence. The first step to solving a problem is finding out what the problem is. This panel will look at how you can find out what’s slowing down your business operations and how you can improve your processes to yield real results.

  • 11:45 - 12:30
  • 12:30 - 13:15

Panel Discussion
If there’s one thing customers hate when they’re in need, it’s radio silence. Crisis has been a word commonly used to describe the last year or so and customers need to know what’s going on when the going gets tough. Our panellists will be discussing how to set up your channels of communication with your customers so that you can continue helping them should another black swan start beating its wings in their direction.

  • 13:15 - 14:45

Networking Break
Network with over 4,000 executives, entrepreneurs and investors whilst enjoying lunch

  • 14:45 - 15:05

Keynote
The world’s population is getting older. By 2050, the over 65s will account for almost a quarter of the world’s population and there isn’t much of a standard to follow for people who are heading towards retirement. In this highly connected world, many retirees are looking to travel to off-the-beaten-track destinations and will require both travel and health insurance. How can insurers cater to an increasing band of adventurous geriatrics by creating products that suit their lifestyles and give them the peace of mind to travel as they please?

  • 14:45 - 15:30

Panel Discussion
To be announced.

  • 15:30 - 16:15

Panel Discussion
Ecosystems can provide insurers with fantastic potential to provide extra value to customers and offer preventative solutions to them by involving more key players in the system, each providing different value to insurers and insured alike. Our panel will go through the key stages to building an ecosystem, discussing the opportunities for improved experience for all along the way.

  • 15:30 - 16:15

Panel Discussion
It’s a common theme in sales that retaining loyal customers is a lot cheaper than acquiring new ones. But with customers switching from carrier to carrier each year in search of the cheapest policy, insurers need to work out how to provide services that keep them on the books. How do you make sure that your customers stay with you for the long haul and what are the real benefits of keeping them there?

  • 16:15 - 17:00

Panel Discussion
Flexibility is becoming a key component of the insurance world and increased volumes of data mean that insurers now have the capacity to use advanced analytics to create products that suit consumers as and when they need them. No matter where you are in your journey, whether you’re almost there or haven’t started yet, our panellists will give you insight into how you can become an insurer that caters to bespoke, time-dependent customer needs.

  • 16:15 - 17:00

Fireside Chat
Finding a great partner can yield impressive benefits for both incumbents and insurtechs as both seek to improve their respective businesses. But how do you know if you’re partnering with the right organisation? Here, a CEO from an insurtech and an incumbent will talk about what they look for in a partner and how to up the best of both worlds to create an innovative and successful partnership.

  • 17:00

Networking Break
Finish the day whilst networking with over 4,000 executives, entrepreneurs and investors from 60+ nationalities. Drinks and networking will be powered by EIS Group.

Born in Silicon Valley, raised in Europe, EIS Group brings memorable insurance experiences to life. Their cloud native core insurance platform is the foundation you need to innovate fast, shift business models and create new ecosystems to outpace industry disruption.

The EIS Group platform of core and digital solutions is made for the digital age. It unifies the entire insurance lifecycle around your customer allowing you to create next-gen products and experiences for multiple lines of business all from a single platform.

Day 2

  • 08:00 - 09:00

Networking break
Welcome to Insurtech Insights Europe 2021, Europe’s Largest Insurtech Conference.

  • 09:00 - 09:20
  • 09:20 - 09:45
  • 09:00 - 09:45
  • 09:45 - 10:05

Panel Discussion
Insurers are facing some important questions when it comes to choosing new technology. You can build it yourself. You could find a tool that’s relatively fit for purpose and integrate it into your infrastructure. Or you can create a VC function within your business and incubate the technology within. But which is best for you? Here, you’ll discover how to make the right choice for your business and the questions you need to think of to help make your decision.

  • 09:45 - 10:30

Panel Discussion
Right now, policy holders expect more touchpoints with carriers and they expect answers quicker than ever. Insurers can use technology to give themselves the capacity to be there for customers to give them peace of mind and assure them of their situation. But we’re not really there yet. In this session, you’ll learn how you can become a trusted consultant for your customers so that they can get in touch quickly and efficiently to address issues with their policy, whether they’re making a claim or just looking to find out more should they encounter a problem.

  • 10:30 - 11:15

Panel Discussion
Travel insurance took a big hit last year. Not only did countless claims have to be paid out, but a huge drop in travelling meant for a highly disrupted time in the sector. Now that travel is on an upward trajectory, it’s time to think about how insurers can think more proactively about how to cover those who want to get back to feeding the travel bug within. This session will look at what new coverage has been made available for travelers and how trends in travel insurance are changing for good.

  • 10:30 - 11:15

Panel Discussion
The tech giants have reached insurance and if history is anything to go by, they’re going to do their best to take as much of a market share as they can. They’re well set up to provide the experience that consumers have become used to so being able to offer their own insurance products is a scary proposition. This fireside chat will discuss how pressing the threat of the tech giants is and how you can make sure that your customers don’t jump ship.

  • 11:15 - 11:45

Networking Break
Networking with over 4,000 executives, entrepreneurs and investors

  • 11:45 - 12:30

Panel Discussion
People talk. They talk about their experience with companies whose services they buy and they certainly highlight the best and worst traits of that experience. How can you create an experience that gets your customers talking about the best aspects of your company and your product? Our panellists will take a look at how this would work and how to put it into practice.

  • 11:45 - 12:30

Panel Discussion
To be announced.

  • 12:30 - 12:50
  • 12:30 - 13:15

Panel Discussion
As the digital age takes hold of the insurance industry, insurers’ underwriting efforts need to pick up the pace. But undergoing a transformation to make the process faster can be a challenging proposition. In this session, our panellists will discuss what tech to use to improve the underwriting process and how to implement the change while keeping business running as usual.

  • 13:15 - 14:45

Networking Break
Network with over 4,000 executives, entrepreneurs and investors whilst enjoying lunch

  • 14:45 - 15:30

Panel Discussion
To be announced.

  • 14:45 - 15:30

Fireside Chat
On the path from inception to completion, there are many factors that can cause digital projects to fail but perhaps we shouldn’t fear failure as much as we do. If done correctly, failing fast can actually be a great way for insurers to set themselves up for success and give digital projects the capacity to flourish. Our speakers, tech gurus themselves, will discuss how not to fear failure and how implementing a “fail fast” approach can actually lead to a higher completion rate for digital projects.

  • 15:30 - 16:15

Panel Discussion
Vehicles and people’s use of them is changing. The market is shifting towards a Mobility-as-a-Service and products have to align with that movement. But what’s the next step? We’ll be sitting down with some industry leaders as they posit the immediate future of the mobility sector and what insurers should be doing to cater to the changing market.

  • 15:30 - 16:15

Panel Discussion
The Covid-19 pandemic opened up the whole world to potential security breaches. As businesses jerked towards working from home and in-person meetings had to be held over online conferencing platforms, huge worries started to emerge around how to keep confidential information safely under lock and key. How did insurers manage to keep information private and as remote working becomes a bigger demand from the workforce, how will they continue their endeavours to balance between job flexibility and information security?

  • 16:15 - 17:00
  • 16:15 - 17:00

Panel Discussion
It’s all well and good reacting to disruption. It’s often how businesses deal with new developments and black swan events. But it’s high time we started looking at how to get ahead of both the competition and the disruption itself. In this session, you’ll learn how to look at disruption proactively and start to control your future before the market starts to wobble.

  • 17:00

Networking Break
Finish the day whilst networking with over 4,000 executives, entrepreneurs and investors from 60+ nationalities. Drinks and networking will be powered by EIS Group.

Born in Silicon Valley, raised in Europe, EIS Group brings memorable insurance experiences to life. Their cloud native core insurance platform is the foundation you need to innovate fast, shift business models and create new ecosystems to outpace industry disruption.

The EIS Group platform of core and digital solutions is made for the digital age. It unifies the entire insurance lifecycle around your customer allowing you to create next-gen products and experiences for multiple lines of business all from a single platform.